Last Updated: 4 May, 2026 

1. Commitment to Privacy

Capital Finance and Mortgages is committed to protecting your privacy and handling your personal information in a responsible and secure manner. We comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

“Personal information” refers to any information that identifies you or could reasonably identify you.

2. What Personal Information We Collect

We may collect personal information that is necessary to provide our services, including but not limited to:

• Full name
• Contact details (phone number, email, address)
• Identification details
• Financial and credit-related information
• Employment and income details
• Business information (if applicable)
• Any other information you provide to us

This information may be collected when you contact us, submit forms on our website, apply for services, or communicate with us.

3. How We Collect Personal Information

We collect your personal information in several ways, including:

• Directly from you (via forms, phone calls, emails, or meetings)
• Through our website
• From third parties such as lenders, brokers, credit agencies, or professional advisers
• Through cookies and website analytics tools

We take reasonable steps to ensure any third-party information we receive is handled in accordance with this policy.

4. How We Use Your Information

Your personal information may be used for purposes including:

• Providing mortgage and finance services
• Assessing your financial situation and loan eligibility
• Communicating with you about your enquiries or applications
• Sending updates, service information, or marketing (where permitted)
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations

You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We may disclose your personal information where necessary to:

• Lenders, financial institutions, and credit providers
• Employees, contractors, and professional advisers
• Service providers and technology partners
• Regulatory bodies or government authorities
• Any party required by law

We only share information when it is necessary for delivering our services or complying with legal obligations.

In some cases, your information may be transferred or stored overseas. We take reasonable steps to ensure such transfers comply with Australian privacy laws.

6. Data Security

We take appropriate measures to protect your personal information from misuse, loss, unauthorised access, or disclosure. These measures include:

• Secure systems and data storage
• Restricted access controls
• Industry-standard security practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To make a request, please contact us at:
📧 hello@capitalfinanceandmortgages.com.au

We may charge a reasonable administrative fee where permitted by law.

8. Complaints

If you believe your privacy has been breached, you may contact us with details of your complaint.

We will investigate and respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.

10. Website Usage

Website Data

When you visit our website, we may collect technical information such as:

• Browser type
• Device information
• Pages visited
• Referring website

This data is used in an aggregated way to improve our website performance.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us:

• Recognise returning users
• Analyse website traffic
• Deliver relevant advertising

You can disable cookies through your browser settings, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Capital Finance and Mortgages
📞 0406 45 45 45
📧 hello@capitalfinanceandmortgages.com.au
🌐 https://capitalfinanceandmortgages.com.au/